Geek Squad / Advanced Repair Technician
Jun 2026 — Present · Burlington, MA
- Diagnose and resolve hardware and software failures across high volumes of consumer devices daily, maintaining store repair throughput and customer-satisfaction scores.
- Perform component repairs and system restoration on laptops, desktops, and mobile devices, reducing customer device downtime.
- Applied rigorous QA protocols and stress-testing methodologies to validate system stability, thermal performance, and compute efficiency post-repair.
- Documented technical diagnostic workflows and hardware analytics within centralized ticketing systems to optimize repair pipelines and team efficiency.
Analog Devices / Facility Operations Intern
Jan 2026 — Present · Wilmington, MA
- Supports facility operations at Analog Devices' corporate headquarters — 2,800,000 sq ft across grounds, labs, fabs, offices, and specialized workspaces for 2,000 on-site employees, including the CEO and executive leadership.
- Designed and deployed an audit-log parser for Serraview move data using AI-assisted development, supporting multi-site routing across Wilmington and Chelmsford with hotel-capacity tracking.
- Created an interactive floor-mapping dashboard covering 99 employees across 11 departments, used by the facilities team for space-planning decisions.
- Introduced AI-assisted workflows to the facilities team for reporting, data analysis, and operational planning.
Asurion / In-Home Expert
May 2025 — Sep 2025 · Waltham, MA
- Completed an average of 4 in-home client appointments daily, delivering end-to-end technical support and device setup for phones, TVs, routers, and smart-home systems.
- Operated independently across multiple states and cities, managing routing, troubleshooting, and on-site customer education without supervision.
- Drove insurance-plan adoption through personalized service consultations, converting support visits into upsell opportunities.
Crocker Design Group / AutoCAD Civil Engineer · Site Design (COOP)
Feb 2022 — Jul 2022 · Hingham, MA
- Created detailed site maps and layouts for client projects — gated communities, apartment complexes, commercial properties — ensuring precision and adherence to engineering standards.
- Collaborated with senior engineers and architects to refine designs and address complex project requirements, applying AutoCAD expertise to streamline drafting, enhance accuracy, and shorten timelines.
- Reviewed and analyzed site data to inform infrastructure designs, delivering functional and efficient layouts.
More experience across sales and service:
Brooks Select Wine & Spirits (Assistant Manager, ongoing family business), Footlocker (2.5 years),
certified lifeguard & swim teacher, Target, and Baby E Toys.